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After reviewing their advertising, Kuoni concluded that their existing ads lacked the impact and dynamism needed to build awareness and customer loyalty. They wanted to re-establish their brand leader status, encourage sales and attract a wider, more upmarket audience with a more aspirational and stylish campaign.
Our appraisal of the market revealed a sector crowded with "me-too" advertising. We discovered that, as a pioneer travel company with a reputation for experience and service, Kuoni had a heritage which we could exploit as a key differentiator. And, once the pitch-winning work had run, it would help Kuoni reclaim its brand leader position.